Shipping policy
Shipping & Delivery Policy
Last updated: 25 July 2026
We want your order to arrive safely and in perfect condition. This policy explains how we process, manufacture and deliver our products.
1. Made-to-Order Products
Many of our products are made especially for you once your order has been placed.
As each order is individually created, production times may vary depending on the product you have ordered.
Estimated production and delivery times will always be displayed on the relevant product page or during checkout.
2. How Your Order Is Fulfilled
To provide the highest quality products, some orders may be manufactured and dispatched by carefully selected production partners on our behalf.
Other products may be quality checked, packaged and dispatched directly by Chloe's Classic Crafts.
Regardless of how your order is fulfilled, Chloe's Classic Crafts remains your point of contact for any questions or support.
3. Processing Times
Orders are processed during normal business days (Monday to Friday, excluding public holidays).
Where artwork approval is required, production will begin only after your approval has been received.
Production times may vary depending on:
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artwork creation,
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customer approval,
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manufacturing,
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seasonal demand.
Estimated production times are provided in good faith but are not guaranteed.
4. Delivery
Delivery estimates shown on our website begin once production has been completed.
Delivery is carried out using trusted postal and courier services.
While we always aim to dispatch orders promptly, delivery times are estimates and may occasionally be affected by circumstances outside our control, including:
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severe weather,
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industrial action,
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courier delays,
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public holidays,
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customs or border delays (where applicable).
5. Shipping Costs
Shipping costs are calculated during checkout and are based on factors such as:
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destination,
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parcel size,
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parcel weight,
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delivery method selected.
Any available free shipping promotions will be clearly displayed before checkout.
6. International Shipping
At present we primarily ship within the United Kingdom.
International shipping may be available on selected products.
Customers are responsible for any import duties, customs charges or local taxes that may apply in their country.
Where we are unable to ship to a particular destination, this will be made clear during checkout.
7. Delivery Address
Please ensure your delivery address is correct before placing your order.
If an incorrect address is provided and your parcel is returned to us or our production partner, additional delivery charges may apply before the order can be resent.
8. Tracking
Where available, tracking information will be emailed to you once your order has been dispatched.
Please note that some products or delivery methods may not include tracking.
9. Lost, Delayed or Damaged Deliveries
If your parcel:
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has not arrived within a reasonable time,
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appears to have been lost,
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or arrives damaged,
please contact us as soon as possible.
Email:
Please include:
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your order number,
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a description of the issue,
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photographs if applicable.
We will work with the relevant courier or production partner to investigate and arrange an appropriate solution where necessary.
10. Returns & Refunds
Information about returns, refunds and replacements can be found in our Returns & Refund Policy.
11. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes to our business or delivery services.
The latest version will always be available on this page.