Privacy policy

Privacy Policy

Last Updated: 25 July 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your personal data when you visit our website or purchase from us.

1. Personal Information We Collect

When you visit our website, we may automatically collect certain information about your device and how you use our site, including:

  • IP address

  • Browser type

  • Device information

  • Time zone

  • Cookies and similar technologies

  • Pages viewed and how you interact with our website

We also collect information that you choose to provide when you:

  • Place an order

  • Subscribe to our newsletter

  • Fill in a contact form

  • Contact us directly

This information may include:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Telephone number (where provided)

  • Details about the products you order

Payment information is processed securely by Shopify and our payment providers. We do not store or have access to your full payment card details.

Photographs and Images

If you order a personalised product, you may choose to upload photographs of your pet or other images required for us to create your custom artwork.

These photographs form part of the personal information you provide to us and will only be used for the purposes described in this Privacy Policy.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your purchases

  • Respond to enquiries

  • Send marketing emails where you have given your consent

  • Improve our website and customer experience

  • Prevent fraud and protect our business

  • Meet our legal and accounting obligations

  • Create your personalised artwork.
  • Produce your custom fabric and other personalised products.

3. Who We Share Your Information With

We only share your personal information where necessary to operate our business and fulfil your orders.

Shopify

Our online store is hosted by Shopify. Shopify securely stores customer information and provides the platform that allows us to operate our website, process orders and manage customer accounts.

Payment Providers

Payments are securely processed by Shopify and its approved payment providers. We never receive or store your complete payment card information.

Production Partners

To manufacture and fulfil your personalised products, we may share the information necessary to complete your order with trusted production partners.

Depending on the product ordered, this may include:

  • Your name

  • Delivery address

  • Details of your order

  • The finished artwork and, where necessary, the photographs or image files required to produce your personalised item.

Our production partners may only use this information to manufacture and fulfil your order on our behalf. They are not permitted to use your information for their own marketing or any unrelated purpose.

Delivery Services

We share your name and delivery address with postal services and courier companies so your order can be delivered.

Email Marketing (MailerLite)

If you subscribe to our newsletter, your name and email address will be processed using MailerLite, our email marketing provider.

We use MailerLite to send:

  • Newsletters

  • Product launches

  • Exclusive offers

  • Business updates

  • Other marketing communications you have chosen to receive

You can unsubscribe at any time by clicking the unsubscribe link in any email.

Analytics

We use services such as Google Analytics and Pinterest Analytics to better understand how visitors use our website.

These services collect information such as:

  • Device type

  • Browser

  • Pages visited

  • Time spent on pages

  • General location data

They do not provide us with your payment information or the contents of your orders.

Other Trusted Service Providers

From time to time we may use additional trusted service providers to help us operate our business. Where these providers process personal information on our behalf, they are only given the information necessary to perform their services and are required to protect your data.

We never sell your personal information.

4. Cookies

Our website uses cookies and similar technologies to:

  • Make the website function correctly

  • Remember your preferences

  • Measure website performance

  • Understand how visitors use our website

Where required by law, we will ask for your consent before placing non-essential cookies.

5. International Transfers

Some of our service providers may process personal information outside the United Kingdom or European Economic Area.

Where this happens, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

6. How Long We Keep Your Information

We only keep your personal information for as long as necessary to:

  • Fulfil your orders

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Maintain business records where required by law

If you subscribe to our marketing emails, we will retain your information until you unsubscribe or request that it be removed, unless we are legally required to retain certain records.

Photographs & Artwork

If you provide photographs for a personalised order, we may retain those photographs and the completed artwork for as long as reasonably necessary to:

  • create and fulfil your order,

  • provide customer support,

  • deal with queries, complaints or legal claims,

  • maintain business records,

  • comply with our legal obligations.

We will not use your photographs or completed artwork for advertising, marketing or promotional purposes unless you have given us your separate consent.

7. Your Rights

Depending on where you live, you may have rights under data protection laws, including the right to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing

  • Withdraw consent for marketing at any time

  • Request a copy of your personal information

  • Lodge a complaint with your local data protection authority

In the UK, you also have the right to complain to the Information Commissioner's Office (ICO).

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the services we use.

The latest version will always be available on this page.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: info@chloesclassiccrafts.com

Our Commitment to Your Privacy

We believe in being open and transparent about how we use your information.

We only collect the information needed to provide our products and services, communicate with you and improve your experience.

We carefully choose the companies we work with and only share the information necessary for them to carry out services on our behalf.

Your personal information is never sold, and protecting your privacy is an important part of how we run our business.